At Twizzle, you’re at the heart of everything we do.
With swift order processing and transparent shipping policies, from the moment you place your order to the excitement of receiving it, we’re dedicated to ensuring your satisfaction.
While we strive to deliver your order with the utmost care and ensure your happiness, we understand that mishaps can occur, especially when relying on third-party shipping vendors. In such cases, your feedback is invaluable. We highly encourage you to take unboxing videos or photos, as they can provide valuable insights to help us improve our processes and address any dissatisfaction you may experience.
1. Order Processing Time
We aim to process and dispatch orders within 1-2 business days from the date of order placement. Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping Costs
You can view the shipping costs during the checkout process before finalising your order.
3. Shipping Destinations
We currently ship to addresses within India.
4. Delivery Timeframes
4.1 Standard Delivery: Our standard delivery typically takes 5-7 business days from the date of dispatch. Delivery times may vary based on your location.
4.2 Priority Delivery: We are in the process of adding Priority Delivery. As of now, only Standard Delivery is available.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment in Cart section under “My Account“.
6. Delivery Partners
We work with reliable courier services to ensure the safe and timely delivery of your orders. While we make every effort to deliver within the specified timeframes, unforeseen circumstances such as weather conditions or logistical issues may cause delays.
Delivery and Shipping progress will be shared with you as soon as the order is placed.
7. Undeliverable Addresses
In case an order cannot be delivered to the provided address due to inaccuracy or if the delivery partner does not service the area, we will attempt to contact you to obtain an alternative address. If no alternative address is provided, the order may be canceled, and a refund will be processed to your source payment method.
8. Delivery Confirmation
We consider an order as delivered when the delivery partner confirms its successful delivery to the provided address. If you encounter any issues with the delivery, please contact us immediately at hello@twizzleworld.com for assistance.
9. Shipping Policy Changes
Twizzle reserves the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy whenever in doubt for updates.
If you have any questions or concerns about our Shipping and Delivery Policy, please reach out to us at hello@twizzleworld.com.